The Cascade Casino in Kamloops has upset customers with its latest promotions campaign. The casino offered Encore Rewards members the biggest rewards to date. From 1 July to 8 July, encore reward members were provided $25 a day free slot play and a free buffet voucher for each day at the local casino. This offer disappointed many customers as the casino is in the middle of a strike.
Cascade Casino in Kamloops Adjustments
Cascade Casino in Kamloops has had to make a few adjustments in the past two weeks. With employees going on strike, the casino opted to keep its doors open. The casino has maintained a stance of having a responsibility to customers and employees who have decided to work during this strike. The adjusted casino hours are:
- 10 am – 12 am Sundays to Thursday
- 10 am to 2 am from Fridays to Saturdays
Despite the casino operating short-staffed, all slot machines, the bar and other operations run as per usual.
Encore Rewards Promotions
The Cascade Casino, also, decided to attract customers to the casino with the biggest promotion offer, ever. The casino offered Encore Rewards members $25 free slot play daily as well as an open voucher from 1 – 8 July 2018. According to Encore Rewards members, this offer is extraordinary; member usually get 1000 points which amounts to $5 free play plus a two-for-one at the buffet.
Encore Rewards members responded negatively to the promotion. Members feel the offer put them in an uncomfortable position. Many rewards members are in support of the employees on strike. They think that this offer intends to bring in more business for the casino while downplaying the plight of the striking employees.
Encore Rewards members wish that the promotion could have come at a time when there was no strike at the casino. Members think the casino is pitting punters against the striking employees.
The Unions Response to the Promotion
The BC Government Employee’s Union is not surprised by the casino’s tactics. The BCGEU is looking forward to being back at the bargaining table from 9-11 July 2018. The union is focused on getting an excellent collective agreement for its members. According to the union, the strike will only end once members can vote on a tentative agreement.
The Reason Behind the Strike
Gateway Casinos (Cascade Kamloops Parent Company) employees have been without new contracts since September 2017. Wages are the main issue behind the strike; employees are earning minimum wage when they should be earning salaries that keep up with casino industry standards.